Reference

Our Terms, Your Rights on madhumatka

madhumatka operates under a clear legal framework designed to protect your account, your data, and your rights as defined by applicable Indian law.

Jurisdiction-Aware TermsData Protection PolicyAccount Rights & AccessUPI & PhonePe Transaction RulesDispute Resolution Process
madhumatka Our Terms, Your Rights on madhumatka
LEGAL CONTACT PATHS

Reach Us on Policy or Legal Matters

If you have a question about your rights, a data request, or a dispute related to our terms, our support team handles legal queries through dedicated…

Email Legal Support Send your legal query, data access request, or account dispute to our dedicated legal…
Live Chat Policy Desk Use the live chat widget on site and select the 'Legal & Policy' category.
Registered Post Address For formal legal notices or written requests under applicable Indian data protection rules, you…
HOW WE HANDLE THIS

Data, Security and Your Account Rights

We handle your account information with strict internal controls — here is exactly what we do, who can request changes, and how to act on your rights under these policies.

Data Collection Scope

We collect only the data required to operate your account: name, contact details, payment method identifiers for UPI or Paytm, and transaction history. We do not sell your data to third parties under any circumstance.

Cookie Policy

Our site uses functional and analytics cookies. Functional cookies keep your session active; analytics cookies help us understand how pages perform. You can manage cookie preferences from the settings panel in your account dashboard.

Account Security Practices

Account access is protected by password hashing and optional two-factor authentication via your registered mobile number. We do not store raw payment credentials — PhonePe and UPI tokenisation handles that layer.

Data Retention Rules

Your transaction and account data is retained for the period required by applicable Indian financial regulations. After that period, or upon verified account closure, data is purged from active systems within 30 days.

Who Can Request Changes

Only the verified account holder may request data amendments, account closure, or data export. Identity is verified through the mobile number or email registered at account creation before any change is processed.

How to Exercise Your Rights

Submit a rights request via the Legal & Policy section of live chat or by email. Include your account ID and the specific right you are exercising — access, correction, deletion, or portability. We confirm receipt within one working day.

Frequently Asked Legal Questions

These are the legal and policy questions we receive most often, answered directly so you know exactly where you stand with your account, your data, and your rights on madhumatka.

Access to madhumatka depends on the laws applicable in your state or region. Where local law permits online gaming or wagering platforms, you may open an account. We advise you to verify your local regulations before proceeding.

We collect your name, registered email or mobile number, and the identifiers associated with your chosen payment method — such as a UPI VPA or Paytm mobile number. We do not collect payment credentials directly; those remain within your payment provider.

Send a data access request through our Legal & Policy live chat channel or by email with your account ID. We process verified requests within five working days and deliver your data export to your registered contact address.

Yes. Once your account is closed and any pending transactions are settled, you may request full data deletion. We remove your data from active systems within 30 days, subject to any retention period mandated by Indian financial regulations.

We notify you at your registered email or mobile number before any material change takes effect. Continuing to use your account after that notification means you accept the updated terms. If you disagree, contact support to close your account.

Raise a dispute through the Legal & Policy support channel with your transaction reference and the date of the transaction in question. Our compliance team reviews UPI, Paytm, and PhonePe transaction logs and responds with a formal resolution within seven working days.

Formal legal notices should be sent by registered post to our listed address, or by email to our legal contact address. Include your account ID and clearly state the legal matter. We acknowledge receipt within two working days and route it to our compliance team.