Reference

madhumatka Terms & Conditions for India Accounts

Our Terms & Conditions set the rules for account access, payment checks and request handling on madhumatka.

Account termsJurisdiction scopeWithdrawal checksCurrent version
madhumatka madhumatka Terms & Conditions for India Accounts
HELP CHANNELS

Where to send policy questions

If you want a clause checked, use the same contact route tied to your account.

Email request Write from your registered email, include the section name and explain what you want…
In-account chat Use chat from the account tied to the request when you need a quick…
Change form For a correction, copy request or deletion question, send the form with the exact…
SECURE RECORDS

How we handle records here

We keep the policy process tight. Account data, payment logs and support history are used only for service, security, dispute handling and legal duties.

Data use

We collect only what we need for account checks, payment matching, support and legal duties. Access is restricted to staff who handle those tasks, and we do not use that data for unrelated purposes.

Cookie use

Cookies help the site keep your session, language choice and form state in place. If you clear them, some fields may reset and you may need to enter details again.

Login security

Keep your password, device and registered email private. If you think someone else reached your account, contact us right away so we can review the session and add a hold if needed.

Storage period

We retain records only for the time needed to run the service, settle disputes, meet tax or audit duties, and complete any live request. After that, we remove or anonymise them where allowed.

Request route

Send any correction, copy or deletion request from your verified contact route and name the exact section or record involved. We may ask for proof before we change anything.

Contact point

If you need to challenge a clause or ask how it applies, use the support path listed on this page. We answer in the same thread so you can track the request.

Common questions on these terms

These questions cover the parts you are most likely to check before you open your account or send a request. We keep the answers direct: what applies in India, how updates take effect, what records we keep, and how you can ask for a correction or copy through the verified contact route. If local law changes what applies, the current version on this page still controls where it can.

They apply only where local law permits the service. If a feature is not allowed in your region, that part does not apply to you, while the rest of the page stays in force.

Yes. We may change wording when our service, payment flow or legal duties change. The version shown here is the current one, and it applies from the time we post it.

We may pause a request if the details do not match, if a payment check is still open, or if we need to confirm identity. That helps us keep the record accurate.

Send the request from your verified email or in-account chat, name the section, and say what you want changed. We may ask for proof before we process it.

We keep account, payment and support records for the period needed to run the service, handle disputes and meet legal duties. After that, we remove or anonymise them where allowed.

UPI, Paytm and PhonePe activity linked to your account sits under these terms, including checks before a withdrawal is processed. If a route is unavailable in your region, it does not apply.